基于大语言模型的政务智能化应用:技术现状、挑战与未来展望

Intelligent government service applications based on large language models: technological status, challenges, and future outlook

  • 摘要: 随着数字化转型的加速,大语言模型作为人工智能领域的前沿技术,在政务智能化转型中发挥了关键作用. 本文系统性调研了大语言模型在政务领域的应用现状,从技术架构、方法路径到实际效能进行了深入分析. 文章重点探讨了政务大模型在智能问答、公文处理、决策支持及城市治理等场景中的具体应用,并总结了“预训练+领域微调”范式、提示词设计、知识库构建及AI智能体协同机制对传统政务模式的创新改造. 研究发现,大语言模型显著提升了政务服务效率与质量,同时促进了跨部门数据融合与流程再造. 然而,数据安全、模型可解释性以及伦理风险等问题仍构成制约技术进一步落地的关键挑战. 本文结合理论分析与实践案例,提出了面向政务服务优化、性能持续优化、多模态数据处理能力、政产学研用协同合作及监管体系完善的未来发展方向,为政务智能化转型提供理论与实践参考.

     

    Abstract: With the acceleration of digital transformation, large language models (LLMs; a frontier technology in artificial intelligence) are playing an increasingly pivotal role in the intelligent transformation of government services. This study systematically examines the application of language models in the public sector and conducts a comprehensive analysis of their technical architectures, methodological approaches, and practical effectiveness. First, it outlines the fundamental concepts and evolutionary trajectory of LLMs, thereby tracing their development from early language models to the current sophisticated large-scale architectures. It also provides a strong foundation for understanding their governmental applications. Subsequently, the study extensively evaluates the key enabling technologies for LLMs in government contexts. These include model fine-tuning strategies adapted to specific administrative scenarios to enhance task-specific performance, prompt engineering techniques that involve meticulously designed input formulations to guide models toward outputs compliant with governmental standards, knowledge augmentation methods that integrate domain-specific governmental expertise to strengthen model capabilities, and multi-agent collaboration frameworks that enable the coordinated execution of complex administrative tasks. The observations indicate that the “pre-training + domain-specific fine-tuning” paradigm endows government-oriented LLMs with robust generalization capability and adaptability. Well-crafted prompts significantly improve the model's comprehension of official directives, whereas structured knowledge-based constructions reinforce the model’s factual grounding. These technological advancements have driven comprehensive innovation in conventional governance models. This, in turn, has substantially enhanced the efficiency and quality of public services, facilitated cross-departmental data integration and process re-engineering, broken down information silos, and optimized administrative workflows. Furthermore, this study provides a comparative analysis of closed- and open-source LLMs in government applications, thereby evaluating their respective strengths and limitations. Using the DeepSeek large open-source model as a case study, the technical adaptation process and real-world implementation outcomes are detailed. Nevertheless, challenges persist with regard to the deployment of large models in government settings. Data security concerns directly affect the confidentiality of sensitive governmental information and protect citizen privacy. The limited model interpretability undermines the transparency and trustworthiness of the policymaking process. Ethical risks (including algorithmic bias and the potential generation of misleading or false content) pose risks to impartiality and institutional stability, and represent critical obstructions to a broader adoption. Drawing on theoretical insights and empirical evidence, this study proposes future directions for advancing governmental LLM applications, including service optimization; continuous performance enhancement; multimodal data processing capabilities; strengthened collaboration among government, industry, academia, and research institutions; and improvements in regulatory frameworks. These recommendations aim to provide both theoretical guidance and practical references for the intelligent evolution of public administration. Ultimately, these support the realization of efficient, accessible, and intelligent advanced government services and elevate digital governance to a higher level.

     

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